Case Studies & Testimonials
Explore our latest case studies and testimonials to see how we have supported clients to date.
Case Study 1: Improving Inclusivity & Client Experience
The Challenge:
A busy salon wanted to better support clients with anxiety and neurodiverse needs but lacked confidence and structure in how to approach this. Staff were unsure how to adapt communication and the environment effectively.
The Approach:
Conducted a comprehensive consultancy audit
Identified key gaps in communication, sensory environment, and staff confidence.
Delivered a detailed feedback session with practical recommendations.
The Outcome:
Improved staff awareness and confidence in supporting diverse client needs.
Adjustments made to the salon environment (noise, communication approach).
Clients reported feeling more comfortable and understood.
Case Study 2: Strengthening Team Wellbeing & Reflective Practice
The Challenge:
A salon team was experiencing high levels of stress and inconsistent communication, impacting both staff wellbeing and client experience.
The Approach:
Delivered a consultancy audit focused on team culture and wellbeing.
Provided reflective coaching sessions for leadership and staff.
Introduced simple reflective practices and team communication strategies.
The Outcome:
Improved team communication and morale.
Increased awareness of emotional labour and staff wellbeing.
A more supportive, reflective working environment.
Case Study 3: Strengthening Mental Health Awareness & Safeguarding Confidence
The Challenge:
A salon team regularly encountered clients experiencing anxiety, distress, and complex personal situations. Staff felt unsure how to respond appropriately, particularly where there may be safeguarding concerns. There was no clear structure or shared understanding across the team.
The Approach:
Conducted a consultancy audit focusing on mental health awareness and safeguarding practices.
Explored staff confidence, understanding, and current responses to client situations
Identified gaps in knowledge, boundaries, and consistency of approach.
Delivered a feedback session with clear, practical recommendations.
Provided targeted training for the team to build knowledge and confidence.
Offered reflective coaching sessions to support implementation and ongoing development.
The Outcome:
Increased staff confidence in responding to clients experiencing mental health difficulties.
Greater understanding of professional boundaries and when to escalate concerns.
Improved consistency in how the team approaches sensitive situations.
A safer, more supportive environment for both staff and clients.
Ongoing reflective practice embedded within the team.
Feedback
“Sian at The Reflective Chair gave us a great opportunity to be part of the initial pilot scheme for the consultancy. She gave us a completely new perspective on how we support both our clients and our team. The audit was thorough but easy to follow, and the recommendations were practical and realistic. We’ve already seen improvements in how our staff communicate and support clients.”
“The coaching sessions were invaluable. It wasn’t just about policies, it helped us reflect on how we work as a team. Staff feel more confident, and we’ve created a calmer, more supportive environment for everyone.”
The Reflective Chair gave our team the confidence to better understand and respond to mental health and safeguarding concerns. The guidance was clear, practical, and relevant to our day-to-day work in the salon. We now feel more prepared and supported when situations arise.
The audit helped us look at our salon in a completely different way. The focus on accessibility and client needs opened our eyes to small changes that have made a big difference. Staff feel more confident, and clients have commented on how much more comfortable and supported they feel.
